{"id":335,"date":"2017-01-05T09:33:06","date_gmt":"2017-01-05T09:33:06","guid":{"rendered":"https:\/\/vetsystems.com\/?page_id=335"},"modified":"2017-04-19T15:00:39","modified_gmt":"2017-04-19T15:00:39","slug":"communications","status":"publish","type":"page","link":"https:\/\/vetsystems.com\/index.php\/spectrum-overview\/communications\/","title":{"rendered":"Internal Communications"},"content":{"rendered":"\"\"\r\n

Good internal communication is the cornerstone of a successful practice. In 1995, AT Veterinary Systems pioneered \u2018the callback\u2019, a feature that remains a favourite among many of our clients today. AT\u2019s sustained innovation in the field has led to Spectrum\u2019s robust messaging and communications services<\/strong>. <\/p>\r\n\r\n

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Callbacks and Instant Messaging<\/h3>\r\n

Callbacks provide an efficient system for messaging staff. A callback summary can be configured to open automatically when staff members log in, providing an instant overview of practice-wide, employee-group and personal messages. <\/p>\r\n

Callbacks and their associated replies can be sent to individual or groups of staff, with links to client records and clinical notes. <\/p>\r\n

The sender can assign the callback to be completed by an individual staff member or a group of staff. Once the assigned staff members have completed the callback, it is removed from view. <\/p>\r\n

Callbacks automatically integrate with email, allowing them to be forwarded to anyone. <\/p>\r\n

Instant Messaging delivers important messages instantly, to terminals, users or groups and provides a useful alternative to callbacks. <\/p>\r\n<\/div>\r\n\r\n

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Email and SMS<\/h3>\r\n

Email functionality is incorporated into Spectrum features. This allows lab reports<\/a>, clinical notes<\/a>, invoices<\/a>, financial reports<\/a>, rotas<\/a>, waiting lists<\/a>, DICOM studies<\/a>, insurance claims<\/a>, and more to be attached and emailed directly from the software. <\/p>\r\n

Complete animal or client notes<\/a> can be emailed, with options to exclude financial information, student notes<\/a>, private notes<\/a>, and more. <\/p>\r\n

The SMS messaging facility allows quick messaging between staff, from any terminal. <\/p>\r\n<\/div>\r\n<\/div>\r\n<\/div>\r\n<\/div>\r\n

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Spectrum Features<\/h3>\r\n
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